José M. Franco
Product Design · Healthcare Systems · HSE-UX

Designing complex healthcare systems that make workflows clearer, decisions easier, and care safer.

10+ years designing enterprise healthcare experiences across clinical workflows, documentation, and operational systems.

Product Designer focused on healthcare systems, clinical workflows, documentation-heavy experiences, and high-complexity enterprise environments.

Workflow-Centered Design

Design aligned with how clinicians, staff, and patients actually move through care processes and decision points.

Documentation & Decision Support

Interfaces and structures designed to reduce friction, support accuracy, and make complex information easier to use.

Safety-Aware Product Thinking

Digital experiences shaped to support continuity of care, reduce risk, and make critical context easier to see.

Selected Focus

Core areas of work

Core areas where I work across healthcare systems, workflow design, documentation, and product thinking.

HSE-UX for Healthcare

Human-centered systems thinking applied to healthcare interactions, tools, and operational environments.

Clinical Workflow Design

Experiences shaped around how care is actually delivered, not how processes look on paper.

EHR Experience Design

Usability improvements for clinical systems where clarity, speed, and context matter.

Documentation Design

Reducing cognitive load and improving structure in documentation-heavy workflows.

Patient Safety by Design

Interfaces and flows designed to support safer decisions and better continuity of care.

Product Thinking

Connecting workflow, structure, and product direction to create useful healthcare solutions.

How I Work

Design principles behind the work

Workflow-First

I design around how work actually happens in real operational and clinical environments.

Safety-Aware

I pay close attention to context, continuity, and decision support where risk matters.

System-Oriented

My focus goes beyond screens into structure, behavior, and product logic across systems.

Featured Case Studies

Selected work

Selected work focused on clinical workflows, documentation clarity, continuity of care, and safer healthcare interactions.

Clinical Safety

Readmission Safety Check

Clinical Safety Gate for Readmissions

Introduced a workflow-level safety checkpoint to surface prior-admission context before encounter entry, reducing continuity risk in readmission scenarios.

HSE-UX Patient Safety EHR Workflow

Downtime

Downtime Patient Viewer

Continuity-Focused Access During Downtime

Designed an access model for high-pressure downtime scenarios, helping teams retrieve essential patient information when standard systems are unavailable.

Continuity Resilience Operational UX

Documentation Design

Clinical Documentation Workflow

Reducing Cognitive Load in Documentation

Reframed documentation as a workflow design problem, improving structure, interaction patterns, and information clarity in note-heavy environments.

Clinical Flow Documentation UX Cognitive Load

Featured Products

Product concepts shaped by real healthcare work

Product concepts and platform directions shaped by real healthcare workflow, documentation, patient journey, and compliance needs.

meliorHEALTH CI³ logo

Behavioral Health Platform

meliorHEALTH CI³

Behavioral Health Academic Edition

Behavioral health platform concept designed for academic clinics, combining care delivery, supervision, and compliance-aware documentation.

Behavioral Health Academic Clinic Compliance
meliorHEALTH Kiosk logo

Patient Journey

meliorHEALTH Kiosk

Self-Service Check-In and Intake Flow

Kiosk-based intake concept designed to support walk-ins, quick registration, triage, and mobile continuation through a guided patient journey.

Patient Journey Self-Service Check-In
notaIQ logo

Clinical Intelligence

notaIQ

Clinical Documentation Intelligence

Product concept focused on smarter clinical documentation, structured support, and workflow-aware assistance inside healthcare environments.

Clinical Documentation AI Support Healthcare UX

About

More than interface design

I work at the intersection of healthcare UX, clinical workflow design, and Human Systems Engineering. My focus is not only on how interfaces look, but on how digital systems behave within real clinical and operational environments where clarity, documentation, continuity, and safety matter.

My work centers on making healthcare systems easier to use, easier to understand, and better aligned with how care is actually delivered.

Contact

Let’s connect

For product design opportunities, healthcare systems collaboration, or complex workflow design conversations, feel free to reach out.